Do you want to be part of an INDUSTRY LEADER? Do you like working for a SMALL BUSINESS that has the sales, marketing and training resources of a large national company? Do get excited about a GOOD PLAN? Do you enjoy MANAGING PROJECTS and EXECUTING PLANS to achieve great results? If the answer is YES, then joining the CertaPro Painters® of Maine Team may be right for you.
We are GROWING FAST and adding new members to our Team to support increased demand.
Position Overview:
The Production Manager (PM) is responsible for recruiting, training and managing the production resources for the company, which include approximately 100 painters and the completion of over 500 projects annually. Success is measured by Jobs Completed (Revenue), Gross Margin (Profitability), Painter Recruiting and Retention, and overall Customer Satisfaction measured through a Net Promoter Score Rating. The PM must represent the CertaPro brand in a manner that distinguishes us from our local competition as CertaPro “Delivers Extraordinary Experiences” and ensures that our customer’s needs and expectations are met or exceeded. These goals are accomplished through direct customer interaction but also indirectly through effective painter/project management.
Please be aware that this position is NOT available as a remote position.
Key Accountabilities:
Production Management – 40%
- Land Off with Sales Associate and Production Scheduler to understand the job scope
- Hand Off with painters to ensure they understand the job scope
- Support painters throughout production process
- Daily Updates with painters through TEAMS to maintain job status awareness
- Daily Updates to staff with job status
- Jobsite visits
- Review job margins upon completion
Customer Communication – 10%
- Contact customer with firm start, crew assignment and other logistics
- Update customer on schedule changes
- Respond to customer questions, concerns and changes
Painter Recruiting, Orientation & Training – 20%
- Manage/conduct weekly recruiting activities for new painters
- Orient new painters on Certainty Service System and other CertaPro processes and procedures
- Ongoing training and coaching of painters to promote CSS and CertaPro processes and procedures
- Conduct monthly production meetings
Quality Assurance – 20%
- Ensure that painters are using best practices for the assigned tasks
- First 10 Minutes
- Jobsite visits within 48-hours of start for all jobs lasting longer than 1-day
- Audits of Pride Walk with JSS
Safety & Environmental – 5%
- Review safety requirements with painters during Hand Off
- Ensure that EPA RRP Lead Safe practices and procedures
- Monthly safety topic communication to painters
- Promote a 100% accident-free workplace for staff, painters and customers
Warranty/Callback Management – 5%
- Manage all warranty/callback requests
- Communicate response plan with customer within 24-hrs
- Ensure that warranty or callback gets addressed within 1-week of notification (or otherwise agreed with customer)
QUALIFICATIONS/EXPERIENCE
- Strong verbal and interpersonal communication skills, with the ability to interact confidently and professionally with painters and customers.
- Strong organization skills, with the ability to plan and schedule production resources for complex and rapidly changing schedules.
- Ability to manage multiple tasks in a coordinated and strategic manner, meeting both long-term and short-term schedule requirements.
- Strong customer management skills.
- Ability to work independently and be self-directed while simultaneously collaborating with the CertaPro Team.
BENEFITS include paid holidays, vacation, retirement plan and health insurance options.
COMPANY OVERVIEW
CertaPro Painters® of Maine is not only one of the leading PROFESSIONAL painting companies in Maine but also one of the oldest, most successful CertaPro Painters® franchise operations in the country, with over 20-years providing professional painting services that beautify the interiors and exterior of residential homes and commercial buildings. We are independently owned and operated. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.
The Promise we make is “To Consistently Delivery Extraordinary Experiences®”. While this promise is made to our customers and clients, it is also made to our fellow team members, employees and subcontractors alike, as well as our vendors and other partners. It is a promise the Company makes to you but one we ask you to make to the Company as well.
The Vision we have for the Company is that “In a world of increasingly little or no CERTAINTY, CertaPro Painters® DELIVERS one job and one EXTRAORDINARY CUSTOMER EXPERIENCE at a time.” While it is important to assure our customers of our quality workmanship and our expertise, and to deliver completed projects that demonstrate a high level of craftsmanship, more important is that the customer can reflect on the overall experience, from when they first contact us until when the project is complete, and that they feel we Delivered on that Vision.
