Do you want to be part of an INDUSTRY LEADER? Do you like working for a SMALL BUSINESS that has the sales, marketing and training resources of a large national company? Do get excited about a GOOD PLAN? Do you enjoy SUPERVISING PROJECTS to achieve great results? If the answer is YES, then joining the CertaPro Painters® of Maine Team may be right for you.
We are recruiting a PRODUCTION SUPERVISOR to support our painting crews on their residential and commercial jobsites to help make sure we are consistently Delivering What We Promise and earning Customers for Life.
POSITION OVERVIEW:
The Production Supervisor fills a key role on the Production Team, providing daily jobsite support, coaching and training to our painting crews with the goal of maximizing productivity, profitability, quality and safety every painting project while delivering Extraordinary Customer Experiences. The Production Supervisor reports to the Production Manager, with the primary focusing being on Jobs-In-Progress, spending a majority of the time visiting customer/client locations throughout Maine. That said, the Production Supervisor will also support the Production Manager and Production Scheduler with other tasks and responsibilities as requested.
At CertaPro Painters of Maine, we complete approximately (500) residential and commercial painting projects per year (both exterior and interior). Success is measured by Jobs Completed (Revenue), Gross Margin (Profitability), Painter Productivity, and overall Customer Satisfaction measured through Google Reviews, Net Promoter Score Rating and Customer Referrals. More importantly, success is defined by fulfilling the company's Core Values on a daily basis, providing customers with a Professional Painting Experience, and through developing and coaching our painters so that they can consistently meet or exceed customer expectations.
Please be aware that this position is NOT available as a remote position even though a majority of time will be spent on jobsites away from the office.
KEY ACCOUNTABILITIES:
Production Management – 40%
- Hand Off with painters to ensure they understand the job scope, best work practices and desired results for projects managing.
- Support painters throughout production process
- Daily Updates with painters to maintain job status awareness
- Daily Updates to staff with job status
- Jobsite visits for projects managing
- Assist Production Manager as need with planning and scheduling
Customer Communication – 20%
- In-person Job review with Customer at Job start
- Update customer on Jobs-In-Progress schedule changes
- Respond to customer questions, concerns and changes
- Update customer on Job details and status with each visit
- Customer satisfaction call/meeting when Job complete
Quality Assurance – 20%
- Ensure that painters are using best practices for the assigned tasks
- First 10 Minutes
- Jobsite visits within 48-hours of start for all jobs lasting longer than 1-day
- Audits of Pride Walk with JSS
- Warranty/Go-back management support
Safety & Environmental – 10%
- Review safety requirements with painters during Hand Off
- Ensure that EPA RRP Lead Safe practices and procedures
- Monthly safety topic communication to painters
- Promote a 100% accident-free workplace for staff, painters and customers
Painter Orientation & Training – 10%
- Manage/conduct weekly recruiting activities for new painters
- Orient new painters on Certainty Service System and other CertaPro processes and procedures
- Ongoing training and coaching of painters to promote CSS and CertaPro processes and procedures
- Conduct monthly production meetings
QUALIFICATIONS/EXPERIENCE
- Three years or more of related supervisory experience in production/construction management.
- Strong verbal and interpersonal communication skills, with the ability to interact confidently and professionally with painters and customers.
- Strong organization skills, with the ability to plan and schedule production resources for complex and rapidly changing schedules.
- Ability to manage multiple tasks in a coordinated and strategic manner, meeting both long-term and short-term schedule requirements.
- Strong customer management skills.
- Ability to work independently and be self-directed while simultaneously collaborating with the CertaPro Team.
NOTE: Painting experience is not required but preferred. That said, if you do not have painting experience, you will need to demonstrate the ability to learn and coach technical skills that you may not have mastered yourself.
BENEFITS include paid holidays, vacation, retirement plan and health insurance options. Company vehicle, cell phone and computer provided.
COMPANY OVERVIEW
CertaPro Painters® of Maine is not only one of the leading PROFESSIONAL painting companies in Maine but also one of the oldest, most successful CertaPro Painters® franchise operations in the country, with over 20-years providing professional painting services that beautify the interiors and exterior of residential homes and commercial buildings. We are independently owned and operated. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.
The Promise we make is “To Consistently Delivery Extraordinary Experiences®”. While this promise is made to our customers and clients, it is also made to our fellow team members, employees and subcontractors alike, as well as our vendors and other partners. It is a promise the Company makes to you but one we ask you to make to the Company as well.
The Vision we have for the Company is that “In a world of increasingly little or no CERTAINTY, CertaPro Painters® DELIVERS one job and one EXTRAORDINARY CUSTOMER EXPERIENCE at a time.” While it is important to assure our customers of our quality workmanship and our expertise, and to deliver completed projects that demonstrate a high level of craftsmanship, more important is that the customer can reflect on the overall experience, from when they first contact us until when the project is complete, and that they feel we Delivered on that Vision.
